Senior Business Analyst
Johannesburg Ward 102, South Africa
Duration
6
MONTHS
Negotiable
Ref
Faith
Starts
ASAP
Opened On
20/01/2025
Required Skills
business process modelling
psd2
agile methodology
uml
banking systems
aml
mobile payments
digital banking
business
workflows
Job Description

We are seeking a highly experienced Senior Business Analyst to join our team in the banking sector. The successful candidate will play a critical role in enhancing our business processes, driving customer loyalty initiatives, optimizing payments solutions, and shaping our customer value propositions. This position is ideal for someone with a strong background in financial services, business process improvement, and the development of innovative customer-facing programs, particularly within the context of banking products and services.

Key Responsibilities:

Business Process Design & Modelling:

  • Lead the analysis, design, and optimization of core banking processes to improve operational efficiency, compliance, and customer experience.
  • Use process modelling tools (e.g., BPMN, UML) to document and enhance banking workflows, including loan origination, account management, and transaction processing.
  • Collaborate with internal stakeholders (IT, compliance, operations) to ensure that business processes align with regulatory requirements and industry standards.
  • Identify process bottlenecks and inefficiencies, recommending and implementing process re-engineering solutions for continuous improvement.

Loyalty & Rewards Programs:

  • Design and implement loyalty and rewards programs tailored for banking customers, including credit card rewards, savings programs, and digital banking incentives.
  • Analyze customer data to uncover opportunities for personalized offerings, driving customer retention and enhancing lifetime value.
  • Work closely with marketing and product teams to create cross-sell/up-sell opportunities through the loyalty program.
  • Evaluate and track the performance of loyalty programs, providing actionable insights and recommendations for optimization.

Customer Value Proposition (CVP) Definition:

  • Define and enhance the bank's customer value propositions, ensuring they meet the needs of different customer segments (e.g., retail, small business, corporate).
  • Work with product, marketing, and customer insights teams to understand customer pain points, desires, and expectations to refine the CVP.
  • Translate customer insights into actionable strategies that deliver value while differentiating the bank’s offerings from competitors.
  • Ensure the CVP is communicated effectively across all customer touchpoints, including digital platforms, branches, and customer service interactions.

Payments Solutions and Strategy:

  • Drive the development and optimization of payment systems, including mobile banking, digital wallets, and card payments, to ensure seamless, secure, and innovative customer transactions.
  • Collaborate with payment technology partners, internal IT teams, and compliance departments to integrate new payment solutions with existing banking systems.
  • Stay informed on emerging trends in payments (e.g., open banking, blockchain, contactless) and ensure the bank remains competitive in offering innovative payment options.
  • Ensure compliance with regulatory frameworks such as PSD2, AML, and KYC requirements in all payment-related processes.

Key Requirements:

Experience:

At least 5-7 years of experience in business analysis, specifically within the banking or financial services industry.

Proven experience in designing and improving business processes, especially in the context of banking products, payments, or digital banking.

Strong background in customer loyalty programs, particularly in a financial services environment (credit cards, savings, insurance, etc.).

In-depth understanding of customer value proposition strategies, with experience working across multiple customer segments.

Familiarity with payment systems, including mobile payments, card transactions, e-commerce, and open banking frameworks.

Skills:

Strong business analysis, requirements gathering, and process mapping skills.

Proficiency in business process modelling tools (BPMN, UML) and analysis tools.

Deep understanding of banking operations, payment ecosystems, and financial regulations (e.g., PCI DSS, PSD2, AML).

Excellent communication skills with the ability to engage and influence cross-functional teams and stakeholders.

Strategic mindset, with the ability to translate customer insights into actionable business initiatives.

Ability to manage multiple projects and prioritize effectively.

Qualifications:

Bachelor’s degree in Business Administration, Finance, Information Technology, or a related field.

Certifications such as CBAP (Certified Business Analysis Professional) or BPM (Business Process Management) are highly desirable.

Knowledge of Agile methodology and experience working in an Agile environment is a plus.