Job Overview:

The Systems/Solution Analyst is responsible for analyzing and improving business processes and translating business requirements into technical specifications. The role involves working closely with stakeholders, developers, and technical teams to design and implement solutions that meet business needs. This individual must understand both business processes and technology, bridging the gap between the two.

Key Responsibilities:

Requirements Gathering & Analysis:

Work with business stakeholders to gather and document detailed business requirements and use cases.

Translate business needs into technical requirements for IT and development teams.

Conduct feasibility studies and impact assessments to determine the potential solutions.

Solution Design & Documentation:

Collaborate with architects, developers, and IT teams to design system and solution architectures that meet business needs.

Document detailed system specifications, data flows, user interfaces, and other technical documentation.

Ensure that the design is aligned with organizational goals and objectives.

Systems Integration & Implementation:

Coordinate with cross-functional teams to implement and integrate software solutions.

Assist in the testing process to ensure that solutions meet business requirements and quality standards.

Provide support during deployment, troubleshooting issues, and making adjustments as necessary.

Stakeholder Management & Communication:

Act as the main point of contact for stakeholders, keeping them informed of project progress and any issues that arise.

Communicate technical concepts in a clear and understandable manner to non-technical stakeholders.

Ensure solutions are delivered on time and within budget.

Process Improvement & Optimization:

Evaluate existing systems and processes, identifying areas for improvement and suggesting solutions.

Conduct post-implementation reviews to ensure systems are performing as expected and gather feedback for future improvements.

Continuous Learning:

Stay current with industry trends and technologies, and apply this knowledge to ongoing projects.

Key Skills & Qualifications:

Technical Skills:

Experience with system analysis, software development life cycle (SDLC), and methodologies (e.g., Agile, Waterfall).

Familiarity with business process modeling (BPM) and tools such as BPMN.

Proficiency in programming languages or scripting (e.g., SQL, Java, Python, C#, etc.) is a plus.

Knowledge of systems integration and architecture design.

Experience with data analysis, database management, and reporting tools.

Familiarity with ERP, CRM, or other business software solutions.

Analytical & Problem-Solving Skills:

Strong analytical skills with the ability to assess business processes and propose actionable solutions.

Ability to think critically and solve complex problems while considering the broader organizational impact.

Communication & Collaboration:

Excellent verbal and written communication skills.

Ability to work with diverse teams and stakeholders.

Strong interpersonal skills, with the ability to influence and drive change.